At Vietnam-Immi.org, we’re proud to have helped thousands of travelers get their Vietnam visa approved quickly, smoothly, and stress-free. Every visa request is important to us — because we know behind every application is someone counting down the days to their trip, reunion, or adventure.
Of course, no service is perfect 100% of the time. Mistakes happen, delays occur, and sometimes expectations don’t line up. But what matters most to us is how we listen, take responsibility, and fix the gaps. So in this post, we’re opening up honestly about what we’ve learned from our star reviews — and how each piece of feedback helped us become better.
Our Review Snapshot (2025 Update)
Over the years, travelers have shared thousands of reviews about their experience with us across trusted platforms. Here’s what those voices say:
- ShopperApproved: 4.8 / 5 stars from 2,781 reviews
- TripAdvisor: 5 / 5 stars from 157 reviews
- Trustpilot: 4.9 / 5 stars from 763 reviews
We’re incredibly grateful for this trust — but we’re just as thankful for the honest criticism that’s helped us grow. You can read verified customer feedback here:
- ShopperApproved
- TripAdvisor
- Trustpilot
What We Learned from Star Reviews
1. “The process took longer than expected.”
We understand — waiting for a visa can be nerve-wracking, especially when your flight is coming up soon.
Some travelers experienced delays during weekends or public holidays, when government systems were temporarily offline.
How we fixed it:
We expanded our Weekend & Holiday Support Team so urgent cases can be handled 24/7.
We also introduced a Speed-Up Service for those who need faster approvals for their previous visa applications.
Learn more about it here: https://vietnam-immi.org/speed-up
What We Learned from Star Reviews
1. “The process took longer than expected.”
We understand — waiting for a visa can be nerve-wracking, especially when your flight is coming up soon.
Some travelers experienced delays during weekends or public holidays, when government systems were temporarily offline.
How we fixed it:
We expanded our Weekend & Holiday Support Team so urgent cases can be handled 24/7.
We also introduced a Speed-Up Service for those who need faster approvals for their previous visa applications.
Learn more about it here: https://vietnam-immi.org/speed-up
